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Pricing and Billing
Why do you no longer offer PayPal as a payment alternative?
  PayPal has recently updated its user agreements. They have indicated that now, after our extremely successful 11 year partnership, a substantial amount of personal information about this company, it's customers and vendors (even those completely unrelated to any PayPal payments) is newly required from U.S. State Quarters.com, Inc., due to, from what we have been informed as our "operation as a coin dealership." 

PayPal refuses to indicate the specific reasons for this extraordinarily personal inquiry. However, we feel strongly that this request breaches both your privacy and security, especially if you have never elected to use PayPal in the past, as they have requested financial data regarding our customers and vendors completely unrelated to PayPal operations. It also appears that this is a no longer an industry-wide occurrence, as we have noted many other general merchandise retailers also recently discontinuing partnerships with PayPal or never beginning them. (see www.paypalwarning.com). PayPal's new recent history of becoming party to class action lawsuits also highly concerns us as it relates to data requests regarding our customers and vendors. Further, these lawsuits are directly related to accusations of holding substantial customers' funds without cause, an action we neither condone nor wish to proliferate if true.

Regardless, as noted in our Privacy Policy, respecting the privacy and security of our customers' and vendors' personal information is paramount to our continued service, even over the convenience of optional payment methods. Therefore, as we will not sacrifice confidential customer and vendor information completely unrelated to either PayPal or it's affiliates, and as PayPal is not a Federally recognized financial institution with the regulations and consumer protections afforded banks and credit unions for example, we have elected to discontinue the acceptance of PayPal as an offered optional payment method on our website. For further information regarding this decision, please feel free to contact customer service directly at sales@usstatequarters.com or toll free at (866) 241-9901 M-F.

As an alternative, we have now introduced the acceptance of Google Checkout, an extremely secure online payment service, which has not indicated similar security breaching requirements, and also allows for truly anonymous payment transactions. As always, we continue to gladly accept Visa, MasterCard, Discover, personal checks, and money orders for payment through our standard checkout procedure.
Do I have to pay sales tax?
  You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  Your credit card will be authorized immediately and charged within 1-3 business days of order placement.