State Quarters.com Inc. maintains a 14-day return policy on all
products sold, with the exception of Gold, Silver, Platinum, Palladium
bullion. All Gold, Silver, Platinum and Palladium bullion items returned will be charged a flat 20% fee based on the total order amount.
coins returned must be in the original packaging. Any coins that have
been removed from their respective holders or are returned after the
14-day period may not be accepted for return or, at our discretion, may
be issued store credit for face value only.
Returns (excepting returns due to our error, and other than the above)
will incur a 5% restocking fee. Should any products be returned in
unacceptable condition, (ie. coins removed from original holders) a flat
20% reprocessing fee of the order will be charged if the product is
accepted by us for return. If this fee is not acceptable, please do not
return coins removed from their original holders.
returns MUST be postmarked within 14-days of receipt. Returns initiated
after 14 days from receipt will either not be accepted for return or
will be made by store credit only, at our sole discretion. Under no
circumstances will credits or refunds be processed without receipt or
retention of original product(s) by U.S. State Quarters.com.
may be made on any item, with the exception of one of a kind items,
gold, silver, platinum coins and bullion. Exchanges may take 2-3 weeks
to complete depending on the exchange and we reserve the right to
process a refund rather than an exchange at our sole discretion based on
availability. Exchanges due to product defect may be made within 14
days of receipt, and return first class shipping charges only will be
refunded if return is postmarked within 14 days of receipt. Optional
additional shipping services purchased for a return or exchange are
non-refundable. Product defects do not include packaging material, nor
cardboard U.S. Mint original packaging prior to the current year. Exchanges due to other than company error are subject to automatic reshipment charge of actual shipping costs.
which are returned by the US Postal Service as Unclaimed or Refused by
the customer will be refunded and canceled. The order will be credited
as an acceptable return and subject to a 5% restocking fee. On
Acceptable returns postmarked within the 14-day period, we will refund
the purchase price of items returned plus sales tax if applicable minus
any restocking fee ONLY. Shipping/handling and insurance charges are
non-refundable. In the event lower shipping fees were charged initially,
actual shipping charges incurred by us but not charged initially will
not be refunded.
which do not include an original receipt (or other paperwork indicating
where it came from) may be automatically restocked without credit, so
PLEASE enclose identification with your return. NO unverified credits
will be processed. We cannot be held responsible for returns that may
have been lost in the mail. For returns due to production or shipping
error, First Class return postage will gladly be refunded (lowest cost
Priority Mail over 13 oz.), regardless of original shipping method or
additional options used for the return. For this reason, we recommend
using First Class Mail for returns where possible.
Please address all returns or exchanges to: U.S.S.Q. P.O. Box 33108 Santa Fe, NM 87594