How do I return an item?
To Return an item to USSQ:
1. Package your return using the below guidelines
2. Send via US Postal Service to U.S.S.Q. 5 Bisbee Ct, Ste 109-232, Santa Fe, NM 87508
3. Await email notification of receipt and credit (1-2 weeks)
U.S. State Quarters.com Inc. maintains a 14-day return policy on all products sold, with the exception of Gold, Silver, Platinum, Palladium bullion. All Gold, Silver, Platinum and Palladium bullion items returned will be charged a flat 20% fee based on the total order amount.
All coins returned must be in the original packaging. Any coins that have been removed from their respective holders or are returned after the 14-day period may not be accepted for return or, at our discretion, may be issued store credit for face value only.
Acceptable Returns (excepting returns due to our error, and other than the above) will incur a 5% restocking fee. Should any products be returned in unacceptable condition, (ie. coins removed from original holders) a flat 20% reprocessing fee of the order will be charged if the product is accepted by us for return. If this fee is not acceptable, please do not return coins removed from their original holders.
All returns MUST be postmarked within 14-days of receipt. Returns initiated after 14 days from receipt will either not be accepted for return or will be made by store credit only, at our sole discretion. Under no circumstances will credits or refunds be processed without receipt or retention of original product(s) by U.S. State Quarters.com. Returns other than by pre-paid mailer due to our error will be credited USPS base rate first class fees.
Please allow 1-2 weeks from the date of arrival of a returned item for refund to take place.
Exchanges may be made on any item, with the exception of one of a kind items, gold, silver, platinum coins and bullion. Exchanges may take 2-3 weeks to complete depending on the exchange and we reserve the right to process a refund rather than an exchange at our sole discretion based on availability. Exchanges due to product defect may be made within 14 days of receipt, and return first class shipping charges only will be refunded if return is postmarked within 14 days of receipt. Optional additional shipping services purchased for a return or exchange are non-refundable. Product defects do not include packaging material, nor cardboard U.S. Mint original packaging prior to the current year. Exchanges due to other than company error are subject to automatic reshipment charge of actual shipping costs.
Orders which are returned by the US Postal Service as Unclaimed or Refused by the customer will be refunded and canceled. The order will be credited as an acceptable return and subject to a 5% restocking fee. On Acceptable returns postmarked within the 14-day period, we will refund the purchase price of items returned plus sales tax if applicable minus any restocking fee ONLY. Shipping/handling and insurance charges are non-refundable. In the event lower shipping fees were charged initially, actual shipping charges incurred by us but not charged initially will not be refunded.
Returns which do not include an original receipt (or other paperwork indicating where it came from) may be automatically restocked without credit, so PLEASE enclose identification with your return. NO unverified credits will be processed. We cannot be held responsible for returns that may have been lost in the mail. For returns due to production or shipping error, First Class return postage will gladly be refunded (lowest cost Priority Mail over 13 oz.), regardless of original shipping method or additional options used for the return. For this reason, we recommend using First Class Mail for returns where possible.
Please address all returns or exchanges to: U.S.S.Q. 5 Bisbee Ct, Ste 109-232, Santa Fe, NM 87508