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Order Status
When will my order arrive?
 

Orders received usually ship within 3 - 5 business days (Monday - Friday, as we are closed Sat/Sun and Federal Holidays) from the date of order placement. This holds true for 90% of the orders we receive. Please check the availability of any product on the individual product page, as the shipping times may be different than shown here if the product is backordered or out of stock. Older dated coins do require a little more time, up to 5 - 7 business days, as each coin must be graded and inspected before shipping. Coin sets are made to order and do require time to put together as well, so if you order multiple sets the processing time will be 5 - 7 business days. Please note that we ship out approx. seven thousand coins each week, and each coin must be individually inspected.
During holidays and very busy promotional periods during new releases, shipment can extend to 5 - 7 business days due to sheer volume. Delivery on the other hand, is handled by the US Postal Service, and can range from 2 - 5 business days depending on the method of service and distance to the destination from Santa Fe, NM, our offices. Your order should arrive in about 4 - 8 business days.

On rare occasions, we receive orders which require special attention. Hundreds of coins in one order, fifty or more rolls in one order, 10 complete sets etc. Multiples of the same item, very large orders, which may require us acquiring coins from a dealers' network. These can take 7- 10 business days to process. You will receive a shipment confirmation from us once the order ships, and in most cases a tracking number.


We take pride in being able to offer such a wide range of products, all graded accurately. Allowing us the time to fully process your order without rushing will result in you getting what you paid for in the quality you expect, and with no errors in the shipment. Thank you for letting us be of service.
How do I change quantities or cancel an item in my order?
  If paying by credit / debit card or Paypal, you will need to email us at sales@usstatequarters.com to edit an order. The system will not allow changes to an order once payment has been authorized. We will be happy to do that for you though.

Paying by check or money order? Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  You may click the "My Account / Order Status" link at the top right hand side of our site to track your order. If it says "Processing" the order has not yet shipped and therefore has no tracking information. Please see the section on "When will my order arrive?"

If the order says "Shipped", you may also check your email. Have you received a shipping confirmation from us? If so, there is a link within with your tracking number. if you click it, you will be taken to the website to track your package. If the tracking number begins with "000" this means the shipment was too small to take a tracking number and is coming by USPS First Class Letter mail. It will be in a white #10 business sized envelope and generally takes 3-5 business days to arrive.

Please note that international shipments have been reported as taking in excess of 14 days to arrive. Apparently this is due to increased security initiated by many country's Customs procedures, generally with regard to the import of coinage or other metal objects. Tracking will not be available while in the custody of customs officials. All International shipments are fully insured. International shipments not received within 45 days (timeframe set by the US Postal Service) will be claimed and reshipped upon notification and confirmation. Thank you
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that your order has shipped already. If your order displays Package Tracking Numbers, please check with the U.S. Postal Service or your carrier first to confirm that your packages were in fact delivered and not being held for pickup. If, after contacting your postal carrier, the item is still not located, please contact customer service for assistance. All order inquiries must be made within 60 days of order placement date. Due to record keeping limitations of both the US Postal Service and our credit card processors, no refunds, credits, reshipments or exchanges will be permitted past six months from the original order date under any circumstances, so please make certain any claim or inquiry is completed within this time frame.

Please note that international shipments have been reported as taking in excess of 14 days to arrive. Apparently this is due to increased security initiated by many country's Customs procedures, generally with regard to the import of coinage or other metal objects. Tracking will not be available while in the custody of customs officials. All International shipments are fully insured. International shipments not received within 45 days (timeframe set by the US Postal Service) will be claimed and reshipped upon notification and confirmation. Thank you.
An item is missing from my shipment.
  Please email us at sales@usstatequarters.com with the order number and details of the missing item and shipment. Thank you,
When will my backorder arrive?
  Please check the packing slip that came with your order. It will indicate when the backorder is expected to ship, if possible. Your order under your account will always indicated every item in your order shipped individually. This is not correct and we are working on this issue. The packing slip will be correct. Should you have any question regarding a backorder, please email us at sales@usstatequarters.com. Thank you,