Shipping Times - When will your order ship?
Orders received are processed generally within 1 - 5 business days (Monday - Friday, as we are closed Sat/Sun) from the date of order placement. This holds true for 95% of the orders we receive, which consist of state and/or national park quarters, presidential dollars, folders, maps and many holders. During holidays and very busy promotional periods during new releases, shipment can extend to 5 - 7 business days due to sheer volume. Please remember that every individual coin we send out has to be inspected for quality and placed in a holder for shipping. As you can imagine this does take time especially when we are sending out thousands of coins each month. Delivery on the other hand, is handled by the US Postal Service, and can range from 2-5 business days depending on the method of service and distance to the destination from Santa Fe, NM, our offices. Your order should arrive in about 4 - 8 business days.
The remaining 5% generally ship in 5 - 7 business days (M-F). These are mostly older dated and/or graded coins which require grading checks prior to shipment, stamp orders, and coin sets which require assembly prior to shipping. Again, during extremely heavy periods this may extend a couple of days. We always make every effort to get your order out as soon as possible, but we will not skimp on quality for time. And we always send a shipment confirmation when your order goes out. Your order will arrive in about 7 -10 business days. (M-F)
Sometimes, on rare occasions, we get the order which requires special attention. Multiples of the same older dated graded coin, very large orders, multiple stamps are examples, some which require acquiring coins from a dealers' network. These can take 7- 10 days to process. In any event, if the timing is not sufficient, please let us know.
Should an order be placed containing either items that are backordered more than 30 days, out of stock, or unavailable, these items will be either immediately backordered and payment refunded (or voided) until shipment can take place or refunded (or voided) and cancelled. Should an order only contain these products, the order will be cancelled and refunded (or voided). Regardless, a notification will be sent to the email address on the order informing you as to the status of the order and options available.
In any event, we simply won't skimp on quality. We will be happy to recommend other dealers who can get orders out faster, or cheaper. Assuming they're still in business. We've seen more than a dozen come and go over the years. And so have our long term customers. They tell us. Over and over. Should you have any questions, please feel free to let us know. If you're having difficulty reaching us by phone, feel free to email us at sales@usstatequarters.com. We'll be glad to help if we can. Thank you=)
Shipment and Delivery Policy
Coins Online LLC will attempt to have the order you have placed delivered, via US Postal Service, to the shipping address provided. We will also forward a copy of the US Postal Service Tracking information to the email address provided on shipment so that you may track your order to its destination. Should you specify delivery to an insecure location, such as an office or other location where the order is to be left by the US Postal Service out of your immediate control, Coins Online LLC will not assume liability for loss of, or damage to, your order. In this case, only the U.S. Postal Service tracking information will be considered as valid delivery verification. If this is not acceptable to you, please make certain the delivery of your order is to a secure, not public, location.
In the unlikely event that a package has been indicated by the US Postal Service as "Delivered" and the customer claims that the package has not been actually received by the recipient at a secure location, Coins Online LLC cannot be held liable for said package as theft of mail is unfortunately commonplace. To insure this does not occur please ask for a signature required, or insured delivery at checkout. Failure to notify U.S. State Quarters.com by email at sales@usstatequarters.com of failure of delivery on insured packages will forfeit any claim for reimbursement, reshipment, or any other compensation for non-delivery. Any claims regarding the unlikely event that an item is said to be missing from the order, must be made within the same 14 day period as noted above. Any claims after the 14-day window will be forfeited. Signature upon delivery will constitute the end of our liability for delivery only in any event, and all inquiries or claims on packages confirmed delivered with a signature must thereafter be processed with the US Postal Service directly. Should a package be lost or misdirected in transit, the US Postal Service requires 14 business days for Domestic Parcels, or 45 business days for International Parcels, to pass prior to filing an insurance claim, to give them a chance to locate the parcel. Coins Online LLC must be notified within sixty days of shipment for any lost or mis-directed International Shipment. Any claims after 60 days will not be honored as we are only allowed 60 days by the insurance claims department to file a claim. If you are concerned about the delivery, contact your carrier or local Postal Service office immediately. Although USSQ will take all steps possible to locate your parcel, ultimately the US Postal Service controls the parcel and its delivery. Upon request, we will have a claim form sent in order to file a claim for loss and the package reshipped. Should a Credit card chargeback or Paypal Dispute be initiated prior to any of these steps, please see the Credit Cards and Paypal Express Payments section above.